Return & Refund Policy for Dainty Store
Thank you for shopping with Dainty Store.
We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The return request is raised within 48 hours of delivery.
- The product is unused, unworn, and in its original packaging.
To request a return, customers must provide:
- Order number
- Clear unboxing video
- Product images showing the issue
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or worn products
- Products without original packaging
- Customized or personalized items
- Sale or clearance products
- Earrings and certain hygiene-sensitive jewelry items (if applicable)
3. Return Process
To initiate a return:
- Contact our support team at daintystore21@gmail.com
- Share your order details and proof of issue.
- Once approved, return instructions will be shared.
Returns sent without approval may not be accepted.
4. Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
In some cases, refunds may be provided as:
- Store credit
- Coupon code
- Replacement product
depending on product availability and issue type.
5. Exchange Policy
We offer exchanges only for:
- Damaged items
- Wrong products received
- Manufacturing defects
Exchange requests are subject to stock availability.
6. Cancellation Policy
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests will not be accepted.
7. Shipping Charges
- Original shipping charges are non-refundable.
- Return shipping costs may be borne by the customer unless the mistake is from our side.
8. Damaged Package
If the package appears tampered with or damaged at the time of delivery:
- Please do not accept the package.
- Contact us immediately with photos/videos.
9. Contact Information
For return, refund, or exchange support: you can contact us by using contact us option